Privacy Policy – Ēvolvō Studio

Effective Date: December 18th 2019.

Ēvolvō Studio values your privacy. The primary goal of this Privacy Policy ("Policy") is to describe our use, collection and disclosure of information we collect about users of our website, (our "Website"). Our Website is operated by Ēvolvō Studio Inc. which includes subsidiaries of Ēvolvō Studio Inc. ("we," "us," or "our"). Also, we concisely describe our practices with regard to our offline collection of information. By visiting the Website or using it, you agree that your personal information will be handled as described in this Policy. Your use of our Website, and any dispute over privacy, is subject to this Policy and to our Terms & Conditions, including its applicable limitations on damages and the resolution of disputes. The Terms and Conditions are incorporated by reference into this Policy.

Note about children's privacy: We will not collect personal information from any users who we know to be under thirteen years old, since our services are not targeted towards children, unless we first acquire verifiable parental consent. If you believe that we have collected personal information from a child under thirteen years old without parental consent, you may report this to us at

a. Information We Collect from Third Parties

To create an account and be part of one of our classes, we need emergency contact information for each customer. When a customer creates an online account with us, we will collect the phone number and name of their emergency contact. In addition, our customers may provide us information about their friends. For instance, so that we can invite other people to try our classes.

 b. Information We Collect Directly From You

We collect information from you when you register with our Website, make a purchase, contact us, reserve classes, or otherwise interact with our Website. The type of information that we collect differs based on your interaction with us and may involve: your name, phone number, email address, and password, and, if you make a purchase from us, payment information, purchase history, and shipping address. We also may collect information about your workout preferences, body weight and body type. If you provide this information directly to one of our studio attendants, we may associate this information with your account. For instance, if you sign up for a class while you are in the studio.

c. Information We Collect About You

We collect information about you directly from you (in store and online) and from third parties, as well as automatically through your use of our Website, or Services.

d. Information We Collect Automatically.

We automatically collect information about your use of our Website through cookies, web beacons, and other technologies. We combine this information with other information we collect about you. We use this information to identify you across your multiple devices. Please see the section "Cookies and Other Tracking Mechanisms" below for more information.


  • Your browser type and operating system.
  • The referring URL or the webpage that led you to our Site.
  • Web pages you view; links you click; your IP address.
  • The length of time you visit our Site and or use our Services.
  • Domain name.

e. How We Use Your Information

We use your information (including your personal information) for the subsequent purposes, and as otherwise permitted by law:

  • To administer questionnaires as well as surveys.
  • To communicate with you about your use of our services, for other customer service purposes, to provide our services to you, to respond to your inquiries, and to fulfill your orders.
  • To better understand how users access and use our Website, both on an aggregated and individualized basis.
  • To provide you with information, if you request it, regarding your performance in connected Ēvolvō Studio classes.
  • To protect us and others.
  • To offer location customization, to tailor the content and information that we may send or display to you, and personalized help and instructions, and to otherwise personalize your experiences while using the Website.
  • To evaluate, improve, or modify our Website and Services, including our services offered in our studios.
  • For research and analytical purposes.
  • To administer our customer loyalty programs.
  • To comply with applicable legal obligations.
  • For other business-related purposes, including, for example, in the context of merger, acquisition, sale/purchase of assets, or bankruptcy.
  • For marketing and promotional purposes. For instance, as permitted by applicable law, we may use your information, such as your email address, to send you news and newsletters, promotions, and special offers or to otherwise contact you about products or information we think may interest you, including information about third party products and services. We also may use the information that we learn about you to assist us in advertising our services on third party websites and social networking sites.

f. How We Share Your Information

We might share your information, including personal information, as follows:

  1. Affiliates.

We may disclose the information we collect from you to our subsidiaries or affiliates, including for their own direct marketing purposes.

  1. Service Providers.

We may disclose the information we collect from you to service providers, third party vendors, contractors or agents who perform tasks on our behalf. For example, we share your information, both on an aggregate basis or individual, with third parties to assist us in advertising our products and services and to assist us in determining relevant advertising. These third parties may include entities that help us and other companies with communicating with you and serving advertisements to you, including advertisements on social media platforms, third party websites, as well as through push notifications and email.

We may also share information in the following circumstances:

  1. Partners.

We may disclose the information we collect from you with our partners, including for their own direct marketing purposes. For example, we disclose information to our partners in connection with offering co-branded services, selling or distributing products or services, or engaging in joint marketing activities or promotions.

  1. Business Transfers.

We may transfer the information we have collected from you to another other company, if we are acquired by or merged with another company, if some or all of our assets are transferred to another company, or as part of a bankruptcy proceeding.

  1. In Response to Legal Process.

We also may release the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

  1. To Protect Us and Others.

We also may disclose the information we collect from you where we believe it is necessary to examine, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or of this Policy, or as evidence in litigation in which Ēvolvō Studio is involved.

  1. At Your Request or With Your Consent.

We may disclose the information we collect from you with your consent or to facilitate your requests.

  1. De-Identified and Aggregate Information.

We may share aggregate or de-identified information about users with third parties for advertising, marketing, research or similar purposes.

  1. Our Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Website. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

g. Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Website, while others are used to enable a faster log-in process or to allow us to track your activities at our Website.

h. Disabling Cookies.

Most web browsers automatically accept cookies. However, if you prefer, you can edit your browser options to block them in the future. Visitors to our Website who disable cookies will be able to browse certain areas of the Website, but some features may not function. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

i. Clear GIFs, pixel tags and other technologies.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web bugs, web beacons, or pixel tags), in connection with our Website, among other things, track the activities of our Website visitors and users, help us manage content, and collect statistics about Website usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. We also use third party SDKs to, among other things, track our conversions, associate with your account how you use our Website and when you are not logged in to the account, and bring you advertising both on and off our Website.

j. Cross Device Use.

We may use the information that we collect about you (whether directly from you from our Site, or in-store purchase activities, through your device(s), or from a third party) to help us and our third-party service providers identify other devices that you use. For instance, a tablet, mobile phone, other computer, etc. We, and our third-party service providers, also may use the cross-device tracking and other information we learn about you to serve targeted advertising on your devices, to send you push notifications, and to send you emails. To opt-out of cross-device advertising, you may follow the instructions set forth in the Third-Party Ad Network section below. If you use multiple devices or browsers, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out.

k. Third Party Analytics.

We use Google Analytics, to assess usage of our Site and, to the extent permitted. We might also use other analytic means such as applications and programs to evaluate our Services. We use these tools to help us improve our performance, services, and user experiences. These objects may use cookies and other tracking technologies to perform their services.

l. Do-Not-Track.

Ēvolvō Studio has processes in place that are intended to recognize web browser "do-not-track" signals. To learn how to use your web browser’s do-not-track feature, use the help portion of the toolbar. Note that we do not guarantee our processes will capture all do-not-track signals. You can disable certain tracking as discussed in this section. For instance, by disabling cookies. You can also opt-out of targeted advertising.

m. Ad Networks/Social Networks

We use third parties such as Instagram, Facebook, networks, other media advertisers and social media to create advertisements on third-party websites such as social networking platforms. We do this with the purpose of  better targeting our advertisements. In order to provide you with personalized content, we may use cookies, JavaScript, web beacons, clear GIFs, Flash LSOs and other tracking technologies to track the effectiveness of our ads and to personalize advertising content to you. You may opt out of ad networks if you want.

n. Customer Matching

We use third parties to operate advertisements targeted to reach people (or people similar to people) who have visited our Services or are recognized in one or more of our databases ("Matched Ads"). This is done by uploading a customer list to the third-party. For instance, through Google Customer Match, Facebook Custom Audiences, incorporating a pixel from the third-party in our Services, and the third-party matching common factors between our data and their data. We may also work with partners to deliver Matched Ads based on data about you and others in those partners' own databases or match the partner's data against our own consumer lists. If you want to opt-out of us using your data for Matched Ads, contact us and indicate that you wish to opt-out of Matched Ads, you can do so by emailing us as at We will request that the applicable third-party does not target Matched Ads to you with our information about you. You can also contact the appropriate third-party to opt-out. We are not responsible for any third-party's failure to comply with our or your opt-out instructions.

o. Third-Party Links

You may find links to third party websites on our website. Use and access to linked websites is not ruled by this Policy, but instead is ruled by the privacy policies of those third-party websites. We are not to be held responsible for the information practices of those third-party websites.

p. Security of My Personal Information

We created protections to safeguard information we collect from unauthorized access, misuse, loss, disclosure, alteration, and destruction. Important note; despite these methods, no data security methods can guarantee security.

We are not responsible for any stolen, lost, or compromised passwords or for any activity on your account with an unauthorized password. It is recommended to take steps to protect against unauthorized access to your password, phone, and computer. For instance, keep your log-in and password private, sign off after using a shared computer, and choose a strong password.

q. Access to My Personal Information

You can modify personal information that you have submitted by logging into your account and updating your profile information. Please be aware that duplicates of information that you have modified, updated or deleted may stay available in cached and archived pages of the Site for a certain period of time.

r. Promotional Emails

We may send you promotional emails to your personal email. You can opt-out of our promotional emails by following the opt-out instructions contained in the email. Note that it may take up to 12 business days to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about Services you have requested or received from us, recommendations or other information we think may interest you.

s. Texts and Calls

Please check our Terms and Conditions for information about texts and calls.

t. Contact Us

For any concerns, complaints, requests or questions about our Privacy Policy please email us at

u. Changes to this Policy

We may modify this Policy occasionally; we recommend that you read it sporadically to stay informed. If we make changes to this Policy that significantly affect our practices concerning personal information, we have beforehand collected from you, we will make sure to provide you with a notification in advance of such change by highlighting the changes on our Website. This Policy is valid as of the Effective Date set in this document.


Mailing Address: 2050 Crescent St, Montreal, Quebec H3G 2B8 - Floor 3 Email:
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